Infinium Technologies Managed Services provide a means for the SMB to focus on the alignment of technological priorities to business initiatives. Cost reduction, support of systems and infrastructure, developing or improving strategic applications, acquiring and retaining skilled staff, protecting corporate data, governance requirements, and improving service to customers are common challenges faced by businesses. Our Management Services provide a cost effective solution to alleviate many of these challenges. By selecting the level of service that best meets your requirements, you gain access to skilled resources dedicated to supporting your environment. With no long term contracts you control the level of support to your systems, processes, and infrastructure. Support varies from remote Subject Matter Expert support to Onsite responsibility for maintaining your systems service level agreements. Prior to delivery our Services Professionals will work with you to define the support level that best meets your requirements. Free of day-to-day support activities, IT resources can be assigned to strategic initiatives that will better align IT with business objectives enhancing the ROI of IT investment.
| Standard Features |
IT Manager |
IT Advisor |
IT Partner |
| Support Contact |
yes |
yes |
yes |
| IM, Email & Telephone |
yes |
yes |
yes |
| Guaranteed Response |
yes |
yes |
yes |
| Monthly Status Report |
yes |
yes |
yes |
| Email Notification |
yes |
yes |
yes |
| Alert Handling |
yes |
yes |
yes |
| Problem Reports |
no |
yes |
yes |
| Continuous Monitoring |
no |
yes |
yes |
| Remote Administration |
no |
yes |
yes |
| Inclusive Capacity Planning |
no |
no |
yes |
| Proactive Trend Analysis |
no |
no |
yes |
| Inclusive Upgrades |
no |
no |
yes |
| Backup Recovery for DR |
no |
no |
yes |
Note: Managed Services available coverage hours are: 9x5, 9x7, 24x5, and 24x7. Customers are provided with remote access to the Infinium Issue Management and Tracking System. Typical environment: Multiple Servers, SAN, and Tivoli TSM.